We promise. We deliver.
From the first referral to the final paid claim, we handle the back-office work, run by specialists who know your platforms, your workflows, and what compliance actually takes.
Organized around how the work actually moves.
Every service sits where it belongs in your workflow, so your team always knows who owns a task, where it stands, and what needs attention next.
Intake & Authorization
The front doorPatient Intake & Verification
We manage the front door, collecting demographics, verifying eligibility, tracking referrals, and making sure intake documentation is complete before care begins.
- Demographic validation
- Eligibility and benefits
- Referral tracking
- Intake document review
Authorization & SOC Readiness
We coordinate payer requirements, authorization needs, initial orders, face-to-face documentation, and Start of Care readiness before the case moves forward.
- Authorization initiation
- Payer requirement review
- Initial order tracking
- SOC readiness support
Clinical & Quality
Accuracy before it countsCase Management Support
We help keep cases moving by supporting visit scheduling, clinician coordination, episode tracking, and timely follow-up on orders and documentation.
- Visit scheduling and tracking
- Clinician coordination
- Recert and episode timelines
- Order follow-up
OASIS Review & QA
Specialists review OASIS assessments for clinical accuracy, documentation consistency, and compliance before errors affect reimbursement, ratings, or audit readiness.
- Accuracy and consistency checks
- Documentation alignment
- Outcome and rating review
- Clinical QA support
Coding, Plan of Care & Orders
We validate ICD-10 coding, CMS-485/Plan of Care details, physician orders, visit frequencies, and signatures against the clinical documentation.
- ICD-10 assignment and validation
- CMS-485 preparation and updates
- Order accuracy checks
- Signature tracking
Revenue Cycle
Every dollar, trackedBilling & Claims
We support NOA readiness, clean-claim submission, denial follow-up, appeals, collections, payment posting, and reconciliation until the account is resolved.
Service 06 · End-to-endNOA readiness
Filed within timelines
Clean-claim submission
Accurate, first-pass
Denial management
Worked, not written off
Appeals and collections
Persistent follow-up
Payment posting
Applied and tracked
Reconciliation
Balanced and reported
Compliance & Enablement
Ready for what's nextAudit Support & Compliance
When audits come, we help your agency stay prepared with audit-ready documentation, ADR and TPE response support, internal compliance reviews, and corrective action follow-up.
- ADR and TPE responses
- Audit-ready documentation
- Internal compliance reviews
- Corrective action support
Staff Training & Optimization
We help your team improve accuracy, consistency, and workflow discipline through targeted training, process documentation, and documentation best-practice support.
- OASIS and documentation training
- Billing and coding best practices
- Workflow optimization
- Process documentation
Getting started is simple.
Here's how we plug into your operations with minimal disruption to your existing workflow.
Workflow Review
We learn your agency, systems, current process, service needs, and operational gaps before building the right support plan.
Implementation Setup
We configure our team, workflows, communication channels, EMR access, and compliance requirements around how your agency operates.
Go Live
Our specialists begin supporting your daily workload with clear communication, task ownership, and status visibility.
Ongoing Support
We monitor quality, adapt to changes, resolve workflow issues, and continuously improve the process as your agency grows.
Before you decide.
Straight answers to the questions every agency asks. No runaround.
Most agencies are onboarded within 5 to 7 business days, depending on scope, system access, and required approvals. We handle workflow mapping, access coordination, team setup, and introductions so your operations can transition smoothly.
We operate under Business Associate Agreements when required and limit PHI access to the specialists assigned to your account. Our team receives HIPAA awareness training, uses secure access practices, and follows internal review processes for client work. Specific safeguards are aligned with your systems, access requirements, and the terms of the BAA.
Our pricing is transparent and volume-based. We build a custom plan around your agency's census, service needs, and workflow complexity, then walk through the scope clearly before work begins. No hidden fees or surprise charges.
Yes. Many agencies begin with one area, such as intake, OASIS review, coding, or billing, then expand once the workflow is stable and the results are clear.
Agencies typically see cleaner claim submissions, better visibility into pending work, fewer preventable follow-ups, and stronger documentation discipline within the first few months. Actual results vary based on census, payer mix, system access, workflow consistency, and internal responsiveness.
HIPAA-Aligned Workflows
Designed around HIPAA expectations; safeguards depend on your BAA & configuration.
Controlled Access
PHI access limited to assigned specialists; activity logged internally.
Fully Remote, Low-Friction
Integrates with your systems without disrupting clinical workflow.
One team. Every task. Zero gaps.
Tell us where your back office needs the most support, and we'll show you exactly how we'd take it on.